Head of Consumer Product
Zippity is looking for a highly motivated Head of Consumer Product who will be responsible for identifying, defining, developing, and integrating innovative programs that lead to improvements in our consumer products and deliver a best in class customer experience.
This role requires extensive coordination between departments, previous experience in product management, strong problem solving and analytical skills, and a passion for creating an above-and-beyond customer experience. Our ideal candidate will be the champion of the customer throughout the organization and will also play a key role in driving operational evolution, revenue, and profit growth at Zippity.
What you’ll do
Develop the vision and roadmap for Zippity’s end-to-end customer experience and consumer products.
Work cross-functionally with our Software Development, Operations, and Marketing teams to drive the development and launch of consumer oriented products and services
Use key metrics and data to forecast or report on success of product initiatives
Identify consumer pain points in the car maintenance experience and translate your findings into impactful product innovations or new programs
Identify and prioritize existing feature backlog as well as new market opportunities
Coordinate with Customer Service team to ensure consistent and excellent customer experience throughout the customer lifecycle
Create and maintain a culture that has a fanatical focus on providing a best in class customer experience and take ownership in achieving key customer satisfaction goals
Zippity’s goal is to provide a transformative car maintenance experience and does so with a customer experience that spans both digital and physical realms. We are looking for someone with experience in product management and passion for creating engaging end-to-end user experience, both online and in person.
7+ years of product management experience, marketing, and/or customer service experience in a fast paced, dynamic environment
Outstanding judgment to optimize customer experience, product-market fit, and company metrics.
Strong analytical and creative problem-solving skills
Excellent verbal and written communication skills
Ability to effectively collaborate with internal teams, and ability to adapt style to work closely with varying personality types
Understand group dynamics and organize chaotic situations. Ability to balance and productively resolve contradictory demands and timelines in order to deliver against the company vision and goals.
Outstanding follow-up, organization, and program management skills
Experience using key performance metrics to drive business decisions and prioritize initiatives based
Work ethic to do what it takes to ensure every customer has a great experience, which involves working with cross-functional teams and sometimes making fast decisions. Equally comfortable taking personal ownership for a task as delegating it.
An understanding of the company’s strategic position and overall industry trends and ability to use this information to build a best in class customer experience strategies
About Zippity-- What you’ll enjoy about joining our team
Zippity is a passionate group of entrepreneurs dedicated to bringing a bold vision and unique solution to fruition. If joining an early stage team to collectively build an alternative to the status quo is your cup of tea, come join us.
Zippity offers competitive salary, medical benefits, unlimited paid time off, and flexible remote work options to help maintain work-life balance.
Join our team and help lead the way in revolutionizing car care!
To apply, please send your resume and cover letter to email@example.com