Technical Service Leader


Overview

Zippity is looking for a highly motivated Technical Service Leader who will be responsible for technical service processes, operational procedures, and training programs that lead to improvements in Zippity technicians’ performance and deliver a best in class customer experience. 

This role requires extensive coordination with the Operations and Customer Service Team, previous experience as both a technician and a manager, strong problem solving and analytical skills, and a passion for creating rockstar technicians and service processes. Our ideal candidate will be the in-house EXPERT for all things maintenance and repair and will play a key role in driving operational efficiency and service quality and safety at Zippity.

Responsibilities

  • Acts as a technical knowledge resource for vehicle repair procedures for all Zippity Technicians, for all vehicle makes and models.

  • Acts as a technical knowledge resource for Customer Service Advisors, supporting the translation of complex repair orders to customers.

  • Assists technicians with quoting, logistics and concerns providing resolution to customer vehicle issues. 

  • Develops scalable service procedures unique to Zippity’s mobile service model which guarantees the highest quality technician work.

  • Develops Zippity’s training procedures for onboarding new technicians and continuing education of current staff.

  • Coordinates and monitors daily workflow across multiple Mobile Service Vehicle Teams.

  • Identifies opportunities to drive operational efficiencies relating but not limited to labor time, parts costs, and service delivery logistics.

  • Assists management with customer inquiries, complaints or concerns providing resolution(s) and feedback to the management team.

  • Hires, trains, motivates, counsels, and monitors the performance of all assigned departmental staff.

  • Maintains a safe work environment

  • Acts as a technical knowledge resource for our internal Product and Marketing teams so that Zippity can demonstrate and deliver automotive expertise across the customer experience life cycle.

Qualifications/Experience

  • Automotive technical or trade school degree preferred 

  • Minimum 10 years verifiable as an automotive technician

  • ASE testing A1-A8 completed - L1 & L2 preferred

  • One IMACA or MACS certification for refrigerant handling and recovery  

  • Multi brand knowledge

  • Shop manager experience

  • Knowledge expert on OSHA, shop related safety and basic shop epa regulations

  • Working knowledge of all basic shop equipment (tire machines, scan tools, lifts, etc..)

  • Automotive electrical systems expert

  • Strong customer service skills.

  • Strong verbal communication skills.

Join our team and help lead the way in revolutionizing car care!

To apply, please send your resume and cover letter to careers@zippitycars.com